Information, Technology and Small Enterprise: A Handbook for Enterprise Support Agencies in Developing Countries

This handbook is for staff in agencies that support the development of small enterprise in developing countries. It aims to provide those staff with a better understanding of information and communication technologies (ICTs) in enterprise development. The handbook may also be of value to staff in donor agencies, government departments and professional business associations, and to researchers and students dealing with ICTs, with enterprise, and with development.

The handbook is divided into three sections: one on information in small enterprise; one on ICTs in small enterprise; and one on enterprise support agency strategies. Each section is further divided into a number of sub-sections, each dealing with a key issue. Each issue is typically covered on a single page with discussion followed by key questions that agency staff need to be addressing. A glossary of ICT terms and some pointers to sources of further information are provided.

Click here for access to this handbook, downloadable in Word, PDF and zip formats.